- Open the “Settings” app on your Android device.
- Navigate to “Apps” or “Application Manager.”
- Tap on the three-fleck menu icon in the top–right corner of the screen and select” Reset App Preferences” from the dropdown menu.
- Evidence advisement will appear. Tap on “Reset Apps” to proceed.
- This action will reset the preferences for all the apps on your device, including the Google Play Store.
Step 6: Check the Network Connection
To ensure that you have a stable and dependable internet connection.
Connect to a Wi-Fi
network or enable mobile data on your device.
- Open a web browser or any other app that requires internet access to check if your connection is working properly.
- If you’re experiencing issues with your network connection, troubleshoot it accordingly. Restart your modem/router, reset network settings on your device, or contact your internet service provider if needed.
Step 7: Factory Reset (As a Last Resort)
Note: Performing a factory reset will erase all data and settings on your device. Make sure to back up any important data before proceeding.
- If all else fails and Error 491 persists, you may consider performing a factory reset on your device.
- Go to the “Settings” app on your Android device.
- Navigate to “System” or “System & Updates.”
- Tap on “Reset” or “Reset Options.”
- Select “Factory Data Reset” or “Erase All Data.”
- Read the warning message and confirm the action. Your device will be restored to its original factory settings.
By following these comprehensive troubleshooting steps, you can resolve Error 491 on Google Play and regain access to a seamless app downloading experience. Remember to clear cache and data, remove and re-add your Google Account,
check available storage space, update Google Play Store and Play Services, reset app preferences, and ensure a stable network connection.
If the issue persists even after performing all the steps, it’s advisable to reach out to Google Play Support or seek assistance from a qualified professional to further diagnose and resolve the issue.
At TechKarim.com, we strive to provide you with effective solutions to enhance your technology experience. Stay updated with our latest articles and guides to unlock the full potential of your Android device.
Note: The above instructions are intended for informational purposes only. Perform these actions at your own risk, and always exercise caution when making changes to your device’s settings.