Resolving Error 491 Code on Google Play: A Comprehensive Guide

Resolving Error 491 Code on Google Play – Encountering errors while using Google Play can be frustrating,

especially when it hinders you from accessing and downloading your favorite apps.

One such error is Error 491, which can disrupt your experience on the platform.

Resolving Error 491 Code on Google Play

At, we understand the importance of a seamless app downloading process,

Resolving Error 491 Code on Google Play

and we’re here to help you overcome Error 491 on Google Play.

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Understanding Error 491

Error 491 typically occurs when there are issues with the app cache or when the device’s internal storage is full. When you encounter this error, you may experience difficulties in updating or downloading apps from the Google Play Store.

However, with the right troubleshooting steps, you can resolve this issue and regain access to the vast array of apps available on the platform.

Troubleshooting Steps to Resolve Error 491

Follow these comprehensive steps to troubleshoot and resolve Error 491 on Google Play:

Step 1: Clear Cache and Data

  1. Open the “Settings” app on your Android device.
  2. Navigate to “Apps” or “Application Manager,” depending on your device model.
  3. Scroll down and find “Google Play Store” from the list of apps. Tap on it.
  4. Select the “Storage” option and then tap on “Clear Cache.” Confirm the action.
  5. Next, tap on “Clear Data” and confirm the action. This will clear the temporary files and data associated with the Google Play Store app.

Step 2: Remove and Re-Add Google Account

  1. From the same “Apps” or “Application Manager” section in the device settings, find and tap on “Google Play Services.”
  2. Select the “Storage” option and tap on “Clear Cache.” Confirm the action.
  3. Tap on “Clear Data” and confirm the action.
  4. Go back to the previous screen and tap on “Manage Space” or “Manage Storage.”
  5. Tap on “Clear All Data.” Confirm the action. This will clear the data associated with Google Play Services.
  6. Now, go back to the device settings and select “Accounts” or “Accounts & Sync.”
  7. Find your Google Account and tap on it.
  8. Tap on the three-dot menu icon and select “Remove Account.”
  9. Confirm the removal of the account.
  10. Restart your device.
  11. After the restart, go back to “Settings” and select “Accounts” or “Accounts & Sync” again.
  12. Tap on “Add Account” and follow the on-screen instructions to re-add your Google Account.

Step 3: Check Available Storage Space

  1. Open the “Settings” app on your Android device.
  2. Navigate to “Storage” or “Storage & USB” depending on your device model.
  3. Check the available storage space on your device. If it’s nearly full, consider deleting unnecessary files or moving them to an external storage device to free up space.
  4. Additionally, uninstalling unused apps can also help create more space on your device.

Step 4: Update Google Play Store and Play Services

  1. Launch the Google Play Store app on your device.
  2. Tap on the three-line menu icon in the top-left corner of the screen.
  3. Scroll down and select “Settings.”
  4. Scroll to the bottom of the settings page and tap on “Play Store Version” or “Play Store Version Number.”
  5. If an update is available, tap on “Update” to install the latest version of the Google Play Store.
  6. Follow the same steps to update “Google Play Services” from the Play Store.

Step 5: Reset App Preferences

  1. Open the “Settings” app on your Android device.
  2. Navigate to “Apps” or “Application Manager.”
  3. Tap on the three-fleck menu icon in the topright corner of the screen and select” Reset App Preferences” from the dropdown menu.
  4. Evidence advisement will appear. Tap on “Reset Apps” to proceed.
  5. This action will reset the preferences for all the apps on your device, including the Google Play Store.

Step 6: Check the Network Connection

  1. To ensure that you have a stable and dependable internet connection.
  2. Open a web browser or any other app that requires internet access to check if your connection is working properly.
  3. If you’re experiencing issues with your network connection, troubleshoot it accordingly. Restart your modem/router, reset network settings on your device, or contact your internet service provider if needed.

Step 7: Factory Reset (As a Last Resort)

Note: Performing a factory reset will erase all data and settings on your device. Make sure to back up any important data before proceeding.

  1. If all else fails and Error 491 persists, you may consider performing a factory reset on your device.
  2. Go to the “Settings” app on your Android device.
  3. Navigate to “System” or “System & Updates.”
  4. Tap on “Reset” or “Reset Options.”
  5. Select “Factory Data Reset” or “Erase All Data.”
  6. Read the warning message and confirm the action. Your device will be restored to its original factory settings.


By following these comprehensive troubleshooting steps, you can resolve Error 491 on Google Play and regain access to a seamless app downloading experience. Remember to clear cache and data, remove and re-add your Google Account,

check available storage space, update Google Play Store and Play Services, reset app preferences, and ensure a stable network connection.

If the issue persists even after performing all the steps, it’s advisable to reach out to Google Play Support or seek assistance from a qualified professional to further diagnose and resolve the issue.

At, we strive to provide you with effective solutions to enhance your technology experience. Stay updated with our latest articles and guides to unlock the full potential of your Android device.

Note: The above instructions are intended for informational purposes only. Perform these actions at your own risk, and always exercise caution when making changes to your device’s settings.

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