How to Cancel an Order on the Zomato App {In 2024}

Cancel an Order – Ordering food online through apps like Zomato has become extremely popular and convenient. However, there may be times when you need to cancel an order after placing it on the Zomato app.

Knowing how to easily cancel a Zomato order can save time and hassle. In this comprehensive guide,

Cancel an Order on the Zomato App

We provide step-by-step instructions on how to effortlessly cancel a Zomato order through the Zomato app or website.

  • Zomato is a widely used online food ordering and delivery platform in India and various other countries.
  • It allows users to discover restaurants, browse menus, and place food orders conveniently through its user-friendly app or website.
  • However, sometimes your plans change after placing an order or you change your mind about what you want to eat.
  • Zomato makes canceling an order quick and straightforward if done within a few minutes of placing the order.
  • You can cancel orders easily through both the Zomato mobile app and website with just a few taps.
  • Benefits of Canceling Unwanted Zomato Orders
  •  Saves money from being spent on food that would be wasted if delivered
  • Frees up the delivery agent to fulfill another order faster
  • Avoids hassles associated with returning unwanted food deliveries
  •  Allows you to place a modified order that better fits your needs
  • Takes only a few seconds through Zomato’s streamlined cancellation process

When Can You Cancel a Zomato Order?

Cancel an Order on the Zomato App

  • Orders can only be canceled within 2-3 minutes of placing them.
  • This window allows enough time for restaurants to process cancellations without wasting resources on preparing unwanted orders.
  •  If you have waited longer than 2-3 minutes, you won’t be able to directly cancel through the Zomato app.

Step-by-Step Guide: How to Cancel Zomato Order on Mobile App

1. Open the Zomato app on your Android or iOS device. Log in if you haven’t already.

2. Tap on the “Orders” icon at the bottom right of the home screen.

3. You’ll see a list of your recent orders. Tap on the order you wish to cancel.

4. This will open the Order Details screen. If the order can still be canceled, you will see a red “Cancel Order” icon at the top.

5. Tap the “Cancel Order” button. A pop-up will appear to confirm cancellation.

6. Select the appropriate cancellation reason: Changed my mind, the Restaurant is taking too long, etc.

7. Finally, tap “Yes” to confirm that you wish to cancel the order.

8. The order status should now show as “Canceled”. You also cancel an order by tapping on “Help” in the order details menu.

That’s it! Following these simple Zomato cancellation steps allows you to quickly abort orders made accidentally or that you don’t want anymore. The process is very quick and convenient through the Zomato app.

Important Things to Note

Here are some important points to keep in mind about canceling orders on Zomato:

  • Dishes that have already been prepared when you cancel can’t be canceled due to wastage concerns. Communicate with the Zomato support team in such cases for assistance.
  • In some rare cases, an order cancellation request may not be conveyed instantly to the restaurant if there are technical issues. This is why early cancellation is recommended.
  • If you cancel very frequently, Zomato has the right to suspend your account, impose fines, or block you permanently. Use cancellations judiciously.

How to Cancel an Order on Zomato Website

While the app offers the easiest way to cancel orders, you can also use the Zomato website to cancel orders with just a few clicks if needed:

1. Log in to your Zomato account on using your credentials.

2. Click on “Orders” displayed at the top right of the homepage.

3. Find the order you wish to cancel and click on “Cancel Order” beside it.

4. Select a cancellation reason from the drop-down list.

5. Check the box confirming you want to cancel the order.

6. Click the “Cancel Order” button to confirm cancellation.

The few minutes after placing an order are crucial for easy cancellation. But even if the standard cancellation period has passed, you can contact Zomato Customer Support by tapping the “Help” option while viewing order details. The support team will assist with a cancellation, refund, or any other issues.


Having to cancel unwanted Zomato orders from time to time is inevitable. However, Zomato’s thoughtful user interface across the app and website makes it very straightforward to cancel orders swiftly when needed.

Just open the Zomato platform, navigate to your orders list, select the order, and tap cancel within 2-3 minutes of placing an order.

Consider the above-discussed tips as well for a smooth cancellation experience. Order worry-free on Zomato knowing unwanted orders can always be aborted with a few taps!


Q: How soon after ordering can I cancel my Zomato order?

Ans: You typically have 2-3 minutes after placing your order to cancel it through the Zomato app or website. This ensures the restaurant isn’t preparing food that goes to waste.

Q: I placed an order over 10 minutes ago. Can I still cancel it?

Ans: Unfortunately you can no longer directly cancel the order yourself after 2-3 minutes. However, you can contact Zomato Customer Support to request an order cancellation.

Q: Are there penalties for canceling Zomato orders frequently?

Ans: If you cancel orders too often, Zomato reserves the right to suspend your account temporarily, impose small fines on you, or deactivate your account altogether.

Q: I tapped the cancel button but my order still got delivered. Why did this happen?

Ans: Sometimes technical issues can prevent order cancellation requests from being conveyed instantly to restaurants. Also, if food preparation was completed just before you tried canceling, it will still get delivered.

Q: Will I get a refund when canceling orders through the Zomato app?

Ans: Yes, immediately after canceling an order yourself within the permissible time period, the order value is reversed from your account.

Q: Can I re-order if I cancel an order mistakenly?

Ans: Definitely! Feel free to place your order again correctly or modify it as needed after cancellation. No hassles there.

Q: What’s the easiest way to cancel an order as early as possible?

Ans: The fastest way is through the prominent red “Cancel Order” button visible in the Zomato app’s order details section within moments of ordering.

The Founder and admin of, Who Likes To Write On Any Topic Related To Computer Query, Such As PC Hardware Problems, PC BIOS Problem and I have also best Knowledge in Android, SEO, and Much More.

Leave a Comment